Frequently Asked Questions

Everything you need to know about shopping with Bird in Hand.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please visit our Returns Portal to start a request and receive a prepaid shipping label.

Are your products sustainably sourced?

Yes, Bird in Hand is committed to ethical sourcing. We partner with suppliers who prioritize environmental responsibility and fair labor practices across our entire catalog.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the United Kingdom. International shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.